Get in touch.
Questions about a setup, an order, or a bulk build? We're happy to help / most emails get a reply within one business day.
Order help
Include your order number and the email you used at checkout, and we'll sort it fast / shipping updates, returns, or swaps.
Follow along
Wholesale and trade
Local fish shops, aquascaping studios, plant retailers and hobbyist clubs can order at trade pricing on the lighting, tools and hardscape range. Email the address above with your business name, trading location and rough monthly volume, and we'll send the trade price list. Minimum first order is $500 net.
Product advice
Sizing a light bar for a specific tank, working out which CO2 regulator matches your cylinder fitting, choosing between aqua soil and inert substrate, or picking test kits for a shrimp build — send the tank dimensions, what you plan to keep and the parameters you have from tap water, and we'll come back with a shortlist drawn from what we stock rather than a generic upsell.
Response times
Emails answered within one business day, Monday to Friday, Sydney time. Order and shipping enquiries get priority. For anything time-sensitive on an existing order, include the order number in the subject line so it routes straight to fulfilment.